Front Office Associate

4 days ago

Delhi Delhi, India The Fern Residency, Vijayapura Full time

Provide exceptional customer service, manage front desk operations, and ensure a warm welcome for guests. Front Office Associates are the first point of contact for guests, setting the tone for a memorable stay.

Check-in/Check-out:
1. Welcome guests, handle check-in/check-out procedures.

2. Assign rooms, issue keys, and explain hotel facilities.

3. Handle guest requests, resolve issues promptly.

4. Manage room keys, maintain accurate records.

5. Answer phone calls, respond to guest inquiries.

6. Handle messages, packages, and mail

7. Maintain accurate records, reports.

8. Balance cash, credit transactions.

9. Perform night audits (if applicable).

**Qualifications**:
Hospitality degree/diploma or equivalent.

**Additional Information**:
**Requirements**:
1. Previous front office experience (preferable). 2. Excellent communication, interpersonal skills.

3. Proficient in hotel software (e.g., PMS). 4. Ability to work varied shifts, including nights, weekends.

**Skills**:1. Customer service

2. Communication

3. Problem-solving

4. Time management

5. Attention to detail

6. Basic accounting

7. Hotel software proficiency

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