Customer Care Executive

3 days ago

Mumbai Maharashtra, India HR POWER PAK Full time

**Job Title**: Customer Care Executive

**Location**: Kandivali

Experience: 1-2 years

**Job Summary**:
**Key Responsibilities**:

- **Customer Support**:

- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- **Issue Resolution and Escalation**:

- Investigate and troubleshoot customer issues, providing timely solutions or escalating as needed.
- Collaborate with other departments, including technical support, logistics, and sales, to resolve complex cases.
- Follow up on unresolved cases to ensure timely resolution.
- **Customer Relationship Management**:

- Maintain detailed records of customer interactions in the CRM system.
- Develop and maintain positive customer relationships to foster brand loyalty.
- Identify recurring issues and suggest improvements to enhance the customer experience.
- **Quality Assurance**:

- Adhere to established customer service protocols and guidelines to maintain service quality.
- Participate in training sessions and stay updated on product knowledge and support tools.
- Collect feedback and report common customer concerns to management.
- **Reporting and Analysis**:

- Prepare reports on customer interactions, feedback, and complaint resolution.
- Analyze customer service performance metrics to identify trends and areas for improvement.
- Share insights and recommendations with management for service improvement.

**Key Qualifications**:

- **Education**:

- High school diploma or equivalent; a degree in Business, Communications, or related field is a plus.
- **Experience**:

- 1-2 years of experience in customer service, call center, or customer-facing role.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- **Skills**:

- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8452950795

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