Customer Service Officer

2 weeks ago

Thrikkakara Kochi Kerala, India Mi Dairy Innovations Pvt. Ltd. Full time

Are you passionate about providing exceptional customer service and ensuring smooth operations in a dynamic work environment? Jumbo Green is seeking a highly motivated and skilled Customer Care Officer to join our team. As a Customer Care Officer, you will play a crucial role in managing customer interactions, implementing sales & marketing processes, and generating essential reports.

**Responsibilities**:
**Customer Interaction**: Oversee customer support professionally and courteously with the help of tele callers, addressing their queries, concerns, and providing product-related information.

**Order Management**: Efficiently manage customer orders, ensuring accurate order processing, and coordinating the packing and dispatch of products for timely delivery.

**Sales Support**: Generating leads, following up on potential customers, and contributing to achieving sales targets.

**Report Generation**: Maintain accurate records of sales, collections, and customer interactions, preparing regular reports for management review.

**Multilingual Communication**: Utilize your language skills in English, Malayalam, and any other Indian languages to effectively communicate with customers across diverse regions.

**Administrative Tasks**: Perform administrative duties such as managing the CRM and sales processes.

**Requirements**:
**Language Proficiency**: Fluency in English, Malayalam, and at least one other Indian language is essential.

**Excellent Communication Skills**: Strong verbal and written communication skills to engage with customers and team members effectively.

**Organizational Abilities**: Proven capability to manage multiple tasks simultaneously, ensuring smooth operations and timely task completion.

**Computer Skills**: Proficiency in Microsoft Excel and Word is crucial for generating reports and maintaining records.

**Customer-Centric Approach**: A passion for delivering outstanding customer service and a commitment to ensuring customer satisfaction.

**Team Player**: Collaborative attitude with the ability to work harmoniously with cross-functional teams.

**Problem-Solving Skills**: Quick thinking and resourceful in resolving customer issues and challenges.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 20/02/2025

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