CRM Executive

4 days ago

Thane, India Getnaukri Full time

**Job Title: CRM Executive**
**Location**: Mumbai
**Work Mode**: In-Person
**Salary**: ₹20,000 - ₹22,000 per month

**Benefits**: Health Insurance

**Roles & Responsibilities**
- Attract potential customers by addressing queries and promoting relevant services.
- Provide end-to-end support for customer service and **lead closures**.
- Record and manage **waitlist entries and customer accounts** with complete accuracy.
- Maintain and update customer records with detailed and verified information.
- Coordinate **daily with the operations team** and keep lead statuses updated.
- Suggest potential services by identifying customer needs and reporting insights to management.
- Generate reports by collecting and analyzing customer data.
- Handle **inbound and outbound calls** in a timely and professional manner.
- Understand customer issues, provide resolutions as per company policy, and ensure follow-up.
- Coordinate between customers and **service partners (e.g., tankers)** to ensure smooth service flow.
- Enter data from source documents efficiently and accurately.
- Identify and correct errors or missing data for reliable reporting and CRM accuracy.

**Requirements**:

- **Experience**: Minimum 1 year (preferred) in a CRM, customer service, or coordination role
- Strong communication skills and good command of spoken and written English
- Proficient in handling data entry and CRM software
- Detail-oriented with the ability to multitask
- **Language**: English (preferred)
- **Location**: Must be based in Mumbai or willing to relocate
- **Commute**: Ability to commute/relocate to Mumbai reliably before starting work

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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