CRM Manager

9 hours ago

Thane, India CIRCOR International, Inc. Full time

BUSINESS: CIRCOR Industrial

LOCATION: Mumbai

DIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial Excellence


POSITION DETAILS

Position Summary

Position Title: CRM Manager

The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance customer satisfaction with key focus on delivering value to the customers in terms of Commercial Excellence.

Principal Activities (in order of importance) CRM Strategy and Execution:

  • Design and implement CRM Strategies to Drive Customer Satisfaction and enhance User experience
  • Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM


System Configuration:

  • Configure CRM as per agreed strategy and drive to accelerate its usage across business
  • Driving continuous improvement in CRM related processes from quote to cash
  • Modify existing approval process (Commercial DOA) workflow as per proposed changes
  • Responsible for Master Data Management (MDM) within CRM and connected systems / tools
  • Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used


System Management:

  • Administer and Optimize CRM platform (e.g. MS Dynamics)
  • Ensure data accuracy, segmentation, and integration with ERP and other systems
  • Train and support internal teams on CRM usage and best practices
  • Become single point of contact and super-user / admin for CRM.


Customer Data & Insights:

  • Analyze Customer Data to identify Trends, behaviors, and opportunities.
  • Develop or implement Dashboards / visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
  • Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Maintain tools &scorecards to track key metrics and value captured.


Knowledge Skills& Abilities

  • Show a strong ability to solve problems creatively, through innovation & process re-engineering
  • Good inter-personal, organizational, time management and analytical skills
  • Manage multiple priorities; both as an independent problem solver and as a team player
  • Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
  • Knowledge of integration between CRM and SAP systems(e.g., SAP)
  • Familiarity with manufacturing sales processes


Education & Experience


  • Degree in business administration (international business) or industrial engineering or an equivalent qualification
  • Minimum 8 years of experience in a configurator / administrator role in CRM (MS Dynamics or equal)
  • Technical proficiency in MS – Office suite with MS-Excel and MS-Power App is preferred
  • Experience in Commercial processes


Work Environment & Benefits


  • Office-based with flexibility for remote work
  • Competitive salary and benefits including health insurance, retirement plans, and professional development support

  • CRM Implementation

    1 week ago

    Thane, India Rajlaxmi Solution Pvt Ltd Full time

    Lead generation. Maintain daily Data base excel sheet. Having good knowledge on CRM Bitrix24, ZOHO CRM, Bitrix24 Implementation. Experience on making daily reporting. Coordinating with management Having knowledge on Google Data Studio CRM Developer will be added plus **Job Types**: Full-time, Regular / Permanent **Benefits**: - Provident...

  • Social Media

    2 weeks ago

    Thane, India AFTERSHOCK Full time

    **Job Title**: Social Media Manager & CRM Specialist **Location**: Kalyan Experience: 2-3 years **Job Summary**: **Key Responsibilities**:Social Media Management**: - **Content Strategy and Creation**: - Develop and implement social media strategies that align with business goals and target audience preferences. - Create, curate, and schedule...

  • CRM Executive

    3 days ago

    Thane, India Sarom Fab. Pvt. Ltd. Full time

    **CRM Executive - job post** **Job description** If you are looking for a career in Management and if you can start immediately, If you have leadership qualities and good communication skills then we are happy to confirm your appointment for a personal face to face interview for immediate openings on an express basis as per the following...

  • CRM Executive

    2 weeks ago

    Thane, India Ekatva Realtors Full time

    **Customer Relationship Manager Job Description** We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new...

  • CRM Executive

    3 days ago

    Wagle Estate, Thane, Maharashtra, India Sarom Fab. Pvt. Ltd. Full time

    **Job Title: CRM Executive** We are seeking a dynamic and motivated CRM Executive with 0-2 years of experience to join our team. This entry-level position will play a crucial role in supporting and enhancing our customer relationship management efforts. As a CRM Executive, you will assist in developing and executing CRM strategies, ensuring customer...

  • Marketing - CRM Operations Associate

    2 weeks ago

    Thane, India BrandLock LLC Full time

    _**Remote (Work Anywhere from India)**_ **Job Type**: Full-time, Remote **Salary**: Starting at ₹45,000.00 per month This role is for an experienced and dynamic individual who is proficient with systems design and marketing operations. You’ve found the right fit if you’re passionate to build better systems, critically analyze and improve funnel...

  • CRM Executive

    7 days ago

    Thane, India Chemtek Scientific Pvt ltd Full time

    **Job Responbilities** **-Maintaining customer database**:Ensure the accuracy and completeness of our customer database by regularly updating customer information, interactions, and transactions. **- Managing order updates and statuses**: Monitor and track the progress of customer orders, ensuring timely updates on order status, shipping details, and...

  • Content Writer

    2 weeks ago

    Thane, India edge CRM Full time

    **Responsibilities**: - Create content marketing campaigns to drive leads and subscribers - Use best SEO practices to generate traffic on the website - Actively manage and promote our blog, and pitch articles to relevant third-party platforms - Edit the content produced by other members of the team - Analyze content marketing metrics and makes changes as...

  • Content Writer

    1 week ago

    Thane, India edge CRM Full time

    **Responsibilities**: - Create content marketing campaigns to drive leads and subscribers - Use best SEO practices to generate traffic on the website - Actively manage and promote our blog, and pitch articles to relevant third-party platforms - Edit the content produced by other members of the team - Analyze content marketing metrics and makes changes as...

  • CRM Sales female

    7 days ago

    Thane, India Ace HR Solution Full time

    We have excellent Job Opportunity for CRM Sales Location Thane Experience : 2-4years Job Role Client Management: Ensure that all needs of clients are successfully met and managed after booking. -After-Sales Service: Provide continuous support to existing clients and ensure they are fully satisfied with the services offered. -Client Feedback: Actively...