CRM Manager

1 day ago

Thane, India CIRCOR International, Inc. Full time

BUSINESS: CIRCOR Industrial

LOCATION: Mumbai

DIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial Excellence

POSITION DETAILS

Position Summary

Position Title: CRM Manager

The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance customer satisfaction with key focus on delivering value to the customers in terms of Commercial Excellence.

Principal Activities (in order of importance) CRM Strategy and Execution:

  • Design and implement CRM Strategies to Drive Customer Satisfaction and enhance User experience
  • Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM

System Configuration:

  • Configure CRM as per agreed strategy and drive to accelerate its usage across business
  • Driving continuous improvement in CRM related processes from quote to cash
  • Modify existing approval process (Commercial DOA) workflow as per proposed changes
  • Responsible for Master Data Management (MDM) within CRM and connected systems / tools
  • Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used

System Management:

  • Administer and Optimize CRM platform (e.g. MS Dynamics)
  • Ensure data accuracy, segmentation, and integration with ERP and other systems
  • Train and support internal teams on CRM usage and best practices
  • Become single point of contact and super-user / admin for CRM.

Customer Data & Insights:

  • Analyze Customer Data to identify Trends, behaviors, and opportunities.
  • Develop or implement Dashboards / visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
  • Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Maintain tools &scorecards to track key metrics and value captured.

Knowledge Skills& Abilities

  • Show a strong ability to solve problems creatively, through innovation & process re-engineering
  • Good inter-personal, organizational, time management and analytical skills
  • Manage multiple priorities; both as an independent problem solver and as a team player
  • Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
  • Knowledge of integration between CRM and SAP systems(e.g., SAP)
  • Familiarity with manufacturing sales processes

Education & Experience

  • Degree in business administration (international business) or industrial engineering or an equivalent qualification
  • Minimum 8 years of experience in a configurator / administrator role in CRM (MS Dynamics or equal)
  • Technical proficiency in MS – Office suite with MS-Excel and MS-Power App is preferred
  • Experience in Commercial processes

Work Environment & Benefits

  • Office-based with flexibility for remote work
  • Competitive salary and benefits including health insurance, retirement plans, and professional development support

  • CRM Manager

    2 days ago

    Thane, India CIRCOR International, Inc. Full time

    BUSINESS: CIRCOR Industrial LOCATION: Mumbai DIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial Excellence POSITION DETAILS Position Summary Position Title: CRM Manager The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer...

  • CRM Manager

    5 hours ago

    Thane, India CIRCOR International, Inc. Full time

    BUSINESS: CIRCOR IndustrialLOCATION: MumbaiDIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial ExcellencePOSITION DETAILSPosition SummaryPosition Title: CRM ManagerThe primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance...

  • CRM Manager

    1 day ago

    Thane, India CIRCOR International, Inc. Full time

    BUSINESS: CIRCOR IndustrialLOCATION: MumbaiDIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial ExcellencePOSITION DETAILSPosition SummaryPosition Title: CRM ManagerThe primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance...

  • CRM Manager

    2 days ago

    thane, India CIRCOR International, Inc. Full time

    BUSINESS: CIRCOR IndustrialLOCATION: MumbaiDIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial ExcellencePOSITION DETAILSPosition Summary Position Title: CRM ManagerThe primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance...

  • CRM Manager

    2 days ago

    Thane, India CIRCOR International, Inc. Full time

    BUSINESS: CIRCOR Industrial LOCATION: Mumbai DIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial Excellence POSITION DETAILS Position Summary Position Title: CRM Manager The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships,...

  • CRM Manager

    3 days ago

    Thane, India CIRCOR International, Inc. Full time

    BUSINESS: CIRCOR IndustrialLOCATION: MumbaiDIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial ExcellencePOSITION DETAILSPosition Summary Position Title: CRM ManagerThe primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance...

  • CRM Implementation

    2 weeks ago

    Thane, India Rajlaxmi Solution Pvt Ltd Full time

    Lead generation. Maintain daily Data base excel sheet. Having good knowledge on CRM Bitrix24, ZOHO CRM, Bitrix24 Implementation. Experience on making daily reporting. Coordinating with management Having knowledge on Google Data Studio CRM Developer will be added plus **Job Types**: Full-time, Regular / Permanent **Benefits**: - Provident...

  • CRM Executive

    2 days ago

    Thane, India Rainbow International School Full time

    Job Title: CRM Executive Key Responsibilities - **Relationship Management**: - Act as the primary point of contact for parents and students. - Build and maintain strong relationships with families, addressing their concerns and feedback promptly. - Facilitate parent-teacher meetings and other school events to enhance community engagement. -...

  • CRM Executive

    6 days ago

    Thane, India Sarom Fab. Pvt. Ltd. Full time

    **CRM Executive - job post** **Job description** If you are looking for a career in Management and if you can start immediately, If you have leadership qualities and good communication skills then we are happy to confirm your appointment for a personal face to face interview for immediate openings on an express basis as per the following...

  • CRM Manager

    1 day ago

    Wagle Estate, Thane, Maharashtra, India Deep HR Services Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Job Description Of CRM :Check all emails received, sort & reply on daily basisPre-Sales, Lead generation, coordination with sales & field teamDaily calling for lead generationAchieving revenue targets as per given by managementCoordinating for new lead & fixing meeting with sales teamOrder processing , KYC documentation, vendor registrationSupport Planning...