Customer Support Executive

2 weeks ago

Mohali district Punjab, India Asrit Technologies Pvt. Ltd Full time

We are seeking a dedicated and enthusiastic **Customer Support Executive** to join our team.

**Key Responsibilities**:

- **Issue Resolution**: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
- **Product Knowledge**: Stay updated on the company's products/services to provide accurate and helpful information to customers.
- **Ticket Management**: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
- **Problem Solving**: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
- **Customer Education**: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
- **Feedback Collection**: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
- **Maintain Records**: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.
- **Customer Retention**: Proactively engage with customers to build relationships and ensure repeat business and loyalty.
- **Team Collaboration**: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience.

**Requirements**:

- **Education**: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus.
- **Experience**: 0-1 years of experience in a customer support or customer service role preferred.
- **Communication Skills**: Strong written and verbal communication skills.
- **Problem-Solving Skills**: Ability to think critically and handle difficult situations with professionalism.
- **Technical Skills**: Familiarity with customer support software, CRM systems, and basic troubleshooting.
- **Empathy & Patience**: Ability to empathize with customers and remain patient in challenging situations.

Pay: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Work Location: On the road

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