Na Client Services

6 days ago

Mumbai Maharashtra, India WTW Full time

**Description**:
The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

**Performance Objectives**:
**Excellence**
- Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases and procedures.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Prioritise and manage own workload and maintain a rolling schedule of objectives.
- Accurately perform manual calculations.
- Know and live the firm’s values.

**People**
- Assist the wider team in more complex / project work when required.
- Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
- Understand your role within the team.
- Support colleagues for holiday cover and workload peaks.
- Update and maintain skills matrix.

**Clients**
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
- Develop knowledge of clients’ pension schemes.
- Build and maintain a good relationship with the clients.
- Be a point of reference for standard automated cases.
- Deal with all communications within defined quality and service standards.

**Financial**
- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met.

Qualifications:

- Graduate

**Requirements**:

- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focussed.
- Computer literate.
- Bachelor’s or Master’s degree in any Major
- Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential

Knowledge/Experience:

- 3 - 6 years

Required Mindset and Behaviours:

- Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria

**Qualifications**:
to be accomplished by recruiter

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