Na Client Services

2 weeks ago

Mumbai Maharashtra, India Willis Towers Watson Full time

**Job Summary**: High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work. **Principal Duties/Responsibilities**: The role of an Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes. **" 2 - 5 years required in US/UK Pension Administrator or Life Insurance experience " **Performance Objectives: **Excellence**: - Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g benefit calculations, forms review, payment processing). - Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader. - Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever required - Providing support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projects - Work with the team leads to ensure that the client’s needs are met within the appropriate timelines - Deal with queries and requests by the use of standard letters and reference to procedures. - Recognise and fix potential problem and potential complaint cases and procedures. - Monitor own workflow to ensure service levels are achieved. - Manage queue, own processes & participate & additional transition activities along with prioritising and managing own workload - Accurately perform manual calculations. - Know and live the firm’s values. **People**: - Assist the wider team in more complex / project work when required. - Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator. - Help grooming junior colleagues & bring them up to the speed with regards to process knowledge - Support colleagues for holiday cover and workload peaks. - Update and maintain skills matrix. **Clients**: - Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand. - Develop knowledge of clients’ pension schemes. - Work with leaders & onshore/ offshore stakeholders to meet of operations deliverables - Build and maintain a good relationship with the clients. - Be a point of reference for standard automated cases. - Deal with all communications within defined quality and service standards. **Financial**: - Ensure timely completion of timesheets. - Ensure chargeable hours targets are met. **" 2 - 5 years required in US/UK Pension Administrator or Life Insurance experience "

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