Na Client Services

6 days ago

Mumbai Maharashtra, India Willis Towers Watson Full time

**Job Summary**:
High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

**Principal Duties/Responsibilities**:
The role of an Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

**" 2 - 5 years required in US/UK Pension Administrator or Life Insurance experience "
**Performance Objectives:
**Excellence**:

- Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g benefit calculations, forms review, payment processing).
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever required
- Providing support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projects
- Work with the team leads to ensure that the client’s needs are met within the appropriate timelines
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognise and fix potential problem and potential complaint cases and procedures.
- Monitor own workflow to ensure service levels are achieved.
- Manage queue, own processes & participate & additional transition activities along with prioritising and managing own workload
- Accurately perform manual calculations.
- Know and live the firm’s values.

**People**:

- Assist the wider team in more complex / project work when required.
- Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
- Help grooming junior colleagues & bring them up to the speed with regards to process knowledge
- Support colleagues for holiday cover and workload peaks.
- Update and maintain skills matrix.

**Clients**:

- Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
- Develop knowledge of clients’ pension schemes.
- Work with leaders & onshore/ offshore stakeholders to meet of operations deliverables
- Build and maintain a good relationship with the clients.
- Be a point of reference for standard automated cases.
- Deal with all communications within defined quality and service standards.

**Financial**:

- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met.

**" 2 - 5 years required in US/UK Pension Administrator or Life Insurance experience "

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