Csm/ Kam

5 days ago

Bengaluru, India Pepper Content Full time

**At Pepper Content, you will**:
Cultivating solid relationships with clients through the provision of exceptional after-sales service.-
- Creating a positive onboarding experience for new clients.-
- Responsible for driving revenue of existing accounts with delivery and quality managementMaintaining an accurate record of all existing and potential clients.-
- Inspire repeat business from clients.-
- Responding to client inquiries in a timely and professional manner.-
- Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings-
- Ensure timely receivables and cash flow from clients-
- Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.-
- Prepare and present timely team and client updates at all stages of the engagement-
- At least 3+ years of experience in account management/client services roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus)-
- Have a strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer-
- Have excellent verbal, written communication, and presentation skills.-
- Have strong stakeholder management skills-
- Have a willingness to be flexible: Works beyond what is described in the job description.-
- Understand the market and competitor activities.-
- Be able to seek out the appropriate contact in a targeted organization-
- Ability to respectfully handle complaints/ escalations-
- Ability to deliver results under pressure.-
- Have experience in project management.-
- Have experience working with US stakeholders-
- Be adept to operating in the US shift (06:00 pm to 03:00 am)**Benefits at Pepper**:
- Paid leaves for new parents-
- Paid menstrual Leave-
- Flexible work timings-
- Medical Insurance coverage for all employees and dependents including Parents or in-laws- COVID 19 insurance coverage for all employees and dependents including Parents or in-laws.

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