Business Development Executive

2 weeks ago

Bengaluru, Karnataka, India beBeeEnterprise Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Enterprise Client Manager

An excellent opportunity to utilize your client management skills in a fast-paced enterprise environment.

  • Manage 4-6 enterprise clients to ensure post-onboarding success, drive product adoption, align clients with their goals, and work with internal teams to maximize client value and satisfaction.
Key Responsibilities:
  • Post Go-Live Adoption:
    • Ensure smooth onboarding for internal and external users.
    • Resolve implementation challenges with the Delivery team.
  • Relationship Management:
    • Build and nurture relationships with key stakeholders.
    • Conduct regular check-ins and MBRs/QBRs.
  • Product Adoption & Training:
    • Promote adoption of software features.
    • Coordinate training sessions with the Delivery team.
  • Account Health Monitoring:
    • Track usage data to optimize performance.
    • Address client concerns proactively.
  • Client Success & Value Delivery:
    • Demonstrate ROI and value delivery based on metrics.
    • Present qualitative and quantitative benefits.
  • Customer Satisfaction & Advocacy:
    • Run CSAT/NPS surveys.
    • Encourage client advocacy through testimonials and events.
  • Financials & Collections:
    • Ensure timely invoicing and collections.
    • Handle CR (Change Requests) discussions.
  • Rewards & Renewal:
    • Drive contract renewals.
    • Identify and manage up-sell and cross-sell opportunities.
    • Support proposal creation, demos, and implementation of farming deals.

Key Performance Indicators (KPIs):

  • Net Recurring Revenue (NRR)
  • Net Promoter Score (NPS)
  • Timely receivables collection
Candidate Profile:
  • Experience:
    • Minimum 4 years of experience in CSM/KAM/CRM roles.
  • Industry:
    • Supply chain domain required.
    • SaaS desirable.
    • Management Consulting desirable.
  • Education:
    • MBA from Tier 1 institutes preferred.
  • Skills:
    • Strong ownership and results orientation.
    • Excellent communication and interpersonal skills.
    • Effective collaboration with cross-functional teams.
    • Customer-first approach with business acumen.

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