Tele Caller Executive

2 weeks ago

Malad West Dely Mumbai Maharashtra, India Wisecor Services Pvt Ltd Full time

**Job Role and Designation**:
Tele-Calling Executive is responsible for attending to Inbounds Queries via Calls / E-Mail / WhatsApp / Website / Social Media to understand their NDPs present them with suitable solutions and resolve their queries in the desired TAT

**Experience**: Hindi-English and Min 1 Year of Tele-Calling Experience is a must

**Desired Skills**:

- Fluency in English, Hindi, & Kannada, Telugu, Tamil
- Persuasion skills
- Rapport building skills
- Telephone etiquette
- Meeting Etiquette
- Listening skills
- Questioning skills
- Microsoft Word, Excel and PowerPoint
- Internet usage, Data Management
- Call-Centre Experience
- Job Responsibilities:

- Attending Inbound Calls
- Acknowledging non-voice queries in 30 Minutes
- Identifying their NDPs and providing solutions
- Timely Closures
- Continuous Learning to Improve Personality Development
- Develop Communication skills i.e. Verbal & Non Verbal to keep service standards high
- Attending Inbound Calls
- To Pick up calls in 5 Seconds
- To increase FTR ratio by providing First Time Correct Solutions
- Understand the current NDPs of the customer
- Maintaining the database on the internal templates of the organization
- Follow the Calling and communication scripts approved by the Company
- Send daily activity reports to the manager.
- Client Co-ordination
- Being the communication bridge between the client and the internal stakeholders

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹31,439.38 per month

Work Location: In person

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