Customer Support Executive

5 days ago

Begumpet Hyderabad Telangana, India VantageRMS Full time

**Roles and Responsibilities**:
**1. Addressing Customer Inquiries**: Provide accurate information regarding products, services, and policies across various communication channels.

**2. Managing Claims Process**: Assist customers with filing and following up on claims, ensuring proper documentation and timely resolution.

**3. Troubleshooting and Issue Resolution**: Resolve customer complaints or issues by identifying problems and offering appropriate solutions in a timely manner.

**4. Processing and Updating Customer Requests**: Handle requests for policy renewals, cancellations, amendments, and updates to customer details.

**5. Providing Support for Payments and Billing Inquiries**:Assist customers with premium payments, billing issues, and clarification of charges or refunds.

**6. Upselling and Cross-Selling Insurance Products**: Suggest relevant additional products or services to customers based on their needs and current coverage.

**7. Maintaining Accurate Records**: Keep detailed and up-to-date records of customer interactions, requests, and resolutions in the system.

**8. Providing Feedback and Reporting**:Collect customer feedback and provide insights to management to improve products and services.

**9. Ensuring Compliance with Company Policies**: Adhere to company guidelines, regulatory standards, and ensure data protection when handling customer information.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Joining bonus
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 7569780715

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