
Customer Support Representative
4 days ago
Customer Support Executive – Insurance Sector (Hindi & English)
Location: Begumpet, Hyderabad
Salary: ₹15,500 – ₹20,833 per month (Freshers eligible)
Benefits: Performance-based Incentives + Joining Bonus
Job Description:
We are hiring enthusiastic Customer Support Executives for our Insurance Support team. If you are fluent in Hindi & English and have strong communication skills, this role is for you
Roles & Responsibilities:
- Handle inbound & outbound customer calls in Hindi and English.
- Support customers with insurance policy details, renewals, claims, and premium payments.
- Maintain accurate records of interactions in the CRM system.
- Resolve customer queries and complaints in a professional manner.
- Provide product knowledge and suggest suitable insurance plans when required.
- Collaborate with internal teams for smooth issue resolution.
- Ensure compliance with company policies and IRDA guidelines.
- Meet daily/weekly performance and quality targets.
- Deliver excellent customer service to enhance satisfaction & retention.
Requirements:
- Languages: Hindi & English (mandatory).
- Education: Graduate (any stream).
- Freshers can apply; prior customer service/insurance experience is an added advantage.
- Strong communication & problem-solving skills.
- Ability to work in a fast-paced environment.
Perks & Benefits:
Salary: ₹15,500 – ₹20,833 per month
Attractive performance-based incentives
Joining bonus offered
Career growth opportunities in the insurance sector
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹20,833.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
- Bachelor's (Required)
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
Speak with the employer
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