Service Coordinator

2 weeks ago

Malviya Nagar Delhi Delhi, India hanuman healthcare Full time

**Job Summary**:
The Service Coordinator will be responsible for coordinating, monitoring, and supporting all service activities related to medical equipment. This includes managing service calls, scheduling preventive maintenance, tracking spare parts, maintaining service records, and ensuring timely communication between clients, engineers, and the company. The role requires excellent organizational skills, customer handling ability, and a basic understanding of medical equipment servicing.

**Key Responsibilities**:

- **Service Coordination & Scheduling**:

- Assign service calls to field service engineers based on location and priority.
- Schedule preventive maintenance visits as per the service calendar.
- Monitor and follow up on pending service calls until closure.
- **Customer Communication**:

- Act as the first point of contact for clients for service-related queries.
- Provide updates on service status and expected resolution timelines.
- Handle complaints and escalate issues to the concerned authority when required.
- **Documentation & Reporting**:

- Maintain accurate service logs, warranty details, and AMC records.
- Prepare and submit weekly/monthly service reports.
- Ensure proper documentation of service activities in ERP or company software.
- **Spare Parts Management**:

- Coordinate with the stores/warehouse for spare part requirements.
- Track and monitor spare part consumption and availability.
- Raise purchase requests for parts as needed.
- **Compliance & Quality**:

- Ensure service activities comply with company policies and medical equipment safety standards.
- Support in audits, ISO documentation, and quality compliance processes.
- **Team Support**:

- Assist service engineers with technical information and client coordination.
- Provide feedback from the field to improve service processes.

**Qualifications & Skills Required**:

- **Education**: Diploma / Degree in Biomedical Engineering, Electronics, or related field preferred.
- **Experience**: 1-3 years in service coordination, preferably in the medical equipment industry.
- **Skills**:

- Excellent communication (written & verbal)
- Strong organizational and multitasking abilities
- Proficiency in MS Office & ERP systems
- Customer handling & problem-solving skills
- Basic knowledge of medical equipment and terminology

Pay: Up to ₹30,000.00 per month

Work Location: In person

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