Customer Support Representative(After Sales Enquiry

1 week ago


Sion Mumbai Maharashtra, India Teknow source Full time

JOB PROFILE

Key Responsibilities:
2. After Sales Service: Provide support for products after purchase, including troubleshooting, repair, and replacement.

3. Issue Resolution: Resolve customer complaints and issues in a professional and courteous manner.

4. Product Knowledge: Develop and maintain in-depth knowledge of our products and services.

5. Communication: Communicate effectively with customers, colleagues, and management to ensure seamless issue resolution.

6. Documentation: Maintain accurate daily records of customer interactions, issues, and resolutions, preparing invoice and follow-up for payments and orders.

7. Process Improvement: Identify areas for process improvement and suggest changes to enhance customer satisfaction.

**Requirements**:
1. Education: Bcom degree preferred.

2. Experience: 1-3 years of experience in customer-facing roles, preferably in a similar industry.

3. Skills:

- Excellent communication and interpersonal skills - English / Hindi / Marathi
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Proficiency in CRM software / Tally / Microsoft Office

Kindly call/whatsapp on 9769460342

Pay: ₹15,000.00 - ₹22,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- After sales customer support: 1 year (preferred)
- Escalation handling: 1 year (preferred)
- CRM software: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9769460342



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