Customer Service Executive

1 week ago


Chennai, India Tata Communications Full time

Job Family Descriptor

Job description for Customer Executive in Teleport Chennai.

Operations & Maintenance of Teleport NOC, 24/7 support.

Operations & Maintenance of Satellite Earth stations

Installation, configuration & Maintenance of TV, RF, CDN and Network Equipment.

Commissioning of satellite TV carriers

Monitoring of TV & CDN Carriers and Channels

Co-ordination with Media and CDN internal customers and Satellite Operators

Co-ordination with Operation Support teams like Projects, M&L, Power, AC, Facility & Security

Reports Preparation.

Broad outline of the Role
Job description for Customer Executive in Teleport Chennai.

Operations & Maintenance of Teleport NOC, 24/7 support.

Operations & Maintenance of Satellite Earth stations

Installation, configuration & Maintenance of TV, RF, CDN and Network Equipment.

Commissioning of satellite TV carriers

Monitoring of TV & CDN Carriers and Channels

Co-ordination with Media and CDN internal customers and Satellite Operators

Co-ordination with Operation Support teams like Projects, M&L, Power, AC, Facility & Security

Reports Preparation.

Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills



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