Customer Service Executive

2 weeks ago

Chennai, India GB Tech Corp Full time

We are hiring Customer Service Executive with 0 to 2 years of experience.

**RESPONSIBILITIES**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

**REQUIREMENTS**:

- A bachelor’s degree in administration or a related field.
- Excellent interpersonal with written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Strong Proficiency in Ms Office Tools.

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9952935444
- Health insurance

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