Executive Customer Services

3 weeks ago

Chennai, India Blue Dart Full time

Executive Customer Services (Contact Centre)

Job Purpose:

The purpose of the Executive Contact Center role is to deliver high-quality service to Blue Dart customers by managing inquiries and coordinating timely pickups and deliveries. This position also focuses on resolving customer issues and driving sales through effective communication and support.

Key Roles & Responsibilities:

  1. Handle inbound customer calls, adhering to standard operating procedures and quality parameters.
  2. Record and coordinate pickup requests, ensuring timely execution with the pickup staff.
  3. Resolve customer queries related to shipments, tracking, and transit times.
  4. Collaborate with the tracking team to provide updates on shipment status.
  5. Manage customer claims and complaints, coordinating with the operations team for resolution.
  6. Conduct cross-sales and TDD sales to achieve defined sales targets.
  7. Maintain adherence to best-in-class customer service standards.

Qualifications:

  • Bachelors degree.
  • Proficiency in customer service principles and practices.
  • Should be proficient in Hindi and English communication, knowing an additional regional language is of added advantage.

Work Experience:

  • 0-5 years of experience in a customer service or contact centre environment.
  • Experience in handling customer inquiries and resolving issues effectively.
  • Familiarity with logistics or courier services is an advantage.

Key Result Areas

  1. Timely response to customer inquiries

  2. Revenue generation through customer service

  3. Customer satisfaction and issue resolution

  4. Capability building and training

  5. Performance management adherence

Key Performance Indicators (KPIs)

  • % of calls answered within defined rings/seconds
  • Number of abandoned calls
  • Average number of calls handled
  • Adherence to defined timelines for pickup requests
  • Revenue from cross-sales and TDD sales
  • Customer satisfaction scores.
  • Average resolution time for customer complaints
  • Scores on functional training-related tests
  • Timeliness of performance reviews and adherence to guidelines.

  • Customer Service Agent

    2 weeks ago

    Chennai, India Telecaller executive Full time

    New company vacancies permanent job We provide a full time/ part time / job Work time: 9am to 5pm Age limit - 18 to 28 Qualification:10th, 12th, Diploma, ITI, Any Degree, fresher's *INTERESTED PEOPLE SEND ME YOUR RESUME FOOD AND ROOM FREE My whatsapp number Contact no: +91-9652793374 **Job Types**: Full-time, Permanent, part time ,Fresher **Salary**:...

  • Customer support executive

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer Service Executive(Tamil Speaking)

    3 weeks ago

    Chennai, India Ebixcash global services Full time

    Category: Customer Service Location: Chennai Description: We're looking for Hindi & English speaking Customer Service Executives in Chennai. Requirements:1) Under Graduates / Graduates.2) 6 months in outbound process.3) Real Estate Sales preferred.

  • Customer Service Executive

    7 days ago

    Chennai, Tamil Nadu, India Sbi Cards And Payment Services Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Senior Executive - Customer Services, Non-T1 Service About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment...

  • Customer Service Executive(Tamil Speaking)

    3 days ago

    Chennai, Tamil Nadu, India Ebixcash global services Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Category: Customer ServiceLocation: ChennaiDescription: We're looking for Hindi & English speaking Customer Service Executives in Chennai. Requirements:1) Under Graduates / Graduates.2) 6 months in outbound process.3) Real Estate Sales preferred.

  • Customer Service Executive

    3 weeks ago

    Chennai, India AMUS HIRING Full time

    Role Description This is a full-time on-site role for a Customer Service Executive located in Chennai. The Customer Service Executive will be responsible for managing customer interactions, resolving customer inquiries, providing customer support, and ensuring customer satisfaction. The role also involves maintaining customer service standards, managing...

  • Customer Service Executive

    2 weeks ago

    Chennai, Tamil Nadu, India AMUS HIRING Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Executive located in Chennai. The Customer Service Executive will be responsible for managing customer interactions, resolving customer inquiries, providing customer support, and ensuring customer satisfaction. The role also involves maintaining customer service standards, managing...

  • Customer Service Executive

    3 weeks ago

    Chennai, India DahNAY Logistics Full time

    Company Description DahNAY Logistics is a leading Indian freight forwarding company present in 35 countries, dedicated to driving growth for clients, channel partners, and employees. With a focus on creating a ripple effect of prosperity and development, the company maintains uncompromising principles to ensure client success. Role Description This is a...

  • Customer Service Executive

    2 weeks ago

    Chennai, Tamil Nadu, India DahNAY Logistics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionDahNAY Logistics is a leading Indian freight forwarding company present in 35 countries, dedicated to driving growth for clients, channel partners, and employees. With a focus on creating a ripple effect of prosperity and development, the company maintains uncompromising principles to ensure client success.Role DescriptionThis is a...

  • Customer support

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...