Customer Service/sales Assistant
2 weeks ago
**Job description**
**Job Summary**:
**Key Responsibilities**:
- **Customer Interaction**:
- Listen attentively to customers, understand their concerns, and provide accurate information and solutions.
- Maintain professionalism and empathy in all interactions, ensuring a positive customer experience.
- **Issue Resolution**:
- Identify and diagnose customer issues or complaints, escalating complex problems to senior support staff or relevant departments.
- Troubleshoot technical issues with products or services, guiding customers through resolution steps or arranging for technical support when necessary.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- **Product/Service Knowledge**:
- Develop a comprehensive understanding of the company's products or services, including features, benefits, pricing, and policies.
- Stay updated on product/service updates, changes, or enhancements to provide accurate information to customers.
- Educate customers on product usage, troubleshooting techniques, and best practices to maximize their satisfaction and usage.
**Salary**: ₹12,000.00 - ₹18,000.00 per month
Shift:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 9997086547
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