Customer Support Executive

2 days ago

Gota Ahmedabad Gujarat, India QDev Technolab Private Limited Full time

Job Title: Customer Support Executive Location: Ahmedabad, Gujarat Employment Type: Full-Time Department: Customer Support About Us: QDev Technolab Pvt. Ltd. is dedicated to delivering exceptional service and support to our customers. Join our dynamic team and help us create outstanding customer experiences Position Overview: We are seeking a passionate and motivated Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, providing them with the assistance they need to ensure satisfaction and resolve any issues. Your ability to communicate effectively and empathetically will be key to helping our customers feel valued and understood. Key Responsibilities: and chat. - Assist customers with product questions, issues, and troubleshooting. - Maintain a high level of product knowledge to provide accurate information. - Document customer interactions and feedback in our CRM system. - Collaborate with other departments to resolve complex issues. - Identify trends in customer inquiries and recommend improvements. - Provide feedback on processes and customer experiences to enhance service delivery. - Follow up with customers to ensure their issues have been resolved satisfactorily. Qualifications: - Bachelor or equivalent; additional qualifications in customer service or related fields are a plus. - 1+ years of Proven experience in customer support or a similar role. - Excellent communication skills, both verbal and written. - Strong problem-solving skills and attention to detail. - Ability to work effectively in a fast-paced environment. - Proficient in using CRM software and Microsoft Office Suite. - A positive attitude and a passion for helping others. What We Offer: - Opportunities for professional growth and development. - A collaborative and supportive work environment. How to Apply: If you are enthusiastic about providing exceptional customer service and want to join a forward-thinking company, we would love to hear from you Please submit your resume and a cover letter Support Executive Application." Pay: ₹10,001.51 - ₹30,892.99 per month **Benefits**: - Cell phone reimbursement - Leave encashment - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person

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