Customer Service Associate

2 days ago

Gangapur Nashik Maharashtra, India Yoova Foodstuff Pvt Ltd Full time

**Responsibilities for Customer Service Associate**
- Maintain an updated knowledge of the organization's products, services, and customer service policies.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Participate in training opportunities provided by the organization or by outside entities.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

**Qualifications for Customer Service Associate**
- 2+ years of previous customer service experience a plus.
- Friendly and welcoming manner with clients and other members of the customer service team.
- Extensive knowledge of the company's policies, procedures, goods and services.
- Familiarity with customer-relationship management (CRM) software programs.
- Ability to explain complex concepts in a clear, simple manner to customers.
- Strong command of written and verbal English.
- Excellent organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to cooperate with customers and management to resolve any issues that may arise.

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Flexible shift

Ability to commute/relocate:

- Gangapur road, Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9923242344

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