Pet Relationship Executive

5 days ago

Bengaluru Karnataka, India corporate hierarchy Solutions Full time

High value Pet Care Brand seeks
- **Pet Relationship Manager (Customer Experience)**
- **Experience -**_ 0 to 4yrs
- **Salary**_- 25kpm to 35kpm (As per experience)
- **Location : Koramangala, Banglore**_

**Role Overview**:

- The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions.
- The role requires proactiverelationship management, a deep understanding of pet care products/services, and the ability to resolvecustomer queries while driving satisfaction and loyalty.

**Key Responsibilities**:
1. Customer Interaction & Support:

- Handle a high volume of inbound and outbound calls with professionalism and empathy.○
- Manage live chat conversations, ensuring prompt and accurate responses.
- Address customer inquiries, complaints, and concerns effectively, escalating as needed.

2. Account Management:

- Build and maintain strong, long-term relationships with key customers.
- Understand individual customer needs and provide tailored recommendations for pet care products /services.
- Act as a trusted advisor, offering insights and solutions to improve customer satisfaction.3. Product Knowledge:

- Stay updated on the company’s pet care products and services.
- Communicate product features, benefits, and proper usage effectively to customers.

**Qualifications**:

- Education: Bachelor’s degree or equivalent in any discipline (preferred)
- **Pet Parent - Mandatory**
- Experience: Exp in customer-facing key account management role (preferred)

**Skills**:

- Strong communication and interpersonal skills.
- Empathy and patience in dealing with customers.
- Proficiency in CRM tools and live chat platforms. (preferred)
- Goal-oriented mindset with the ability to meet deadlines and targets.

**Preferred Traits**:

- Passion for pets and pet care.
- Ability to work in a fast-paced environment.
- A problem-solving attitude and attention to detail.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable working in rotational shifts, 6 days/week, earliest shift starting time: 8:00 AM, last shift ending time: 12:30 AM ?
- Can you come for the Face-Face interview at Indra Nagar?
- Are you fluent in Hindi language?
- Are you fluent in English language?
- Are you below 35 years of age?
- Do you have a pet and the experience in pet-parenting?

**Education**:

- Bachelor's (required)

**Location**:

- Bengaluru, Karnataka (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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