Customer Support Agent

5 days ago

Bengaluru Karnataka, India HR Creations Full time

Job Title: Pet Relationship Manager (Customer Experience)

Department: Customer Experience Team

Reports To: Team Manager

Role Overview: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship management, a deep understanding of pet care products/services, and the ability to resolve customer queries while driving satisfaction and loyalty.

Key Responsibilities:
1. Customer Interaction & Support: ○ Handle a high volume of inbound and outbound calls with professionalism and empathy. ○ Manage live chat conversations, ensuring prompt and accurate responses. ○ Address customer inquiries, complaints, and concerns effectively, escalating as needed.

2. Account Management: ○ Build and maintain strong, long-term relationships with key customers. ○ Understand individual customer needs and provide tailored recommendations for pet care products/services. ○ Act as a trusted advisor, offering insights and solutions to improve customer satisfaction.

3. Product Knowledge: ○ Stay updated on the company’s pet care products and services. ○ Communicate product features, benefits, and proper usage effectively to customers. Qualifications: -Education: Bachelor’s degree or equivalent in any discipline (preferred) -Pet Parent - Mandatory -Experience: Exp in customer-facing key account management role (preferred) -Skills: ○ Strong communication and interpersonal skills. ○ Empathy and patience in dealing with customers. ○ Proficiency in CRM tools and live chat platforms. (preferred) ○ Goal-oriented mindset with the ability to meet deadlines and targets. Preferred Traits: -Passion for pets and pet care. -Ability to work in a fast-paced environment. -A problem-solving attitude and attention to detail.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you below 35 years of age?
- Are you open to rotational shifts, 9 hours/day, 6 days/week, first shift starts at 8:00AM, last shift ends at 12:30AM?
- Are you graduate?
- Can you come onsite for the face-to-face interview?
- Do you have a Pet? / Do you have basic Pet-Parenting Experience?

**Language**:

- Hindi (required)
- English (required)

**Location**:

- Bangalore, Karnataka (required)

Work Location: In person

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