(Apply Now) Pet Relationship Manager

1 week ago

Bengaluru India Supertails Full time

Job Description Designation Title:Pet Relationship Manager Reporting to:Business Lead, Offline Channel Job location: Bengaluru Detailed job description: First impressions matter You'll be the first point of contact for pet parents, setting the tone for their visit. Manage Customer journey and visit schedule calendar for Vets, Groomers, and customers. Answering questions, addressing concerns, and providing clear communication about services and products. Consultative selling, cross selling and upselling of products and services. Manage shelf space, display and merchandising. Demonstrating a strong knowledge of our pet retail products, recommending solutions based on pet needs, and processing transactions. Getting to know our pet parents and their furry companions, fostering trust, and creating a welcoming environment. Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized. Maintain the service levels and adherence to Standard operating procedures of the Facility Skills and Competencies: Strong inter-personal skills & relationship building. Keep interest in consultative selling and customer insighting. Excellent communication and interpersonal skills, with the ability to build rapport with people from all walks of life. Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. Positive attitude, empathy, and a willingness to go the extra mile for clients. Experience requirement: Must haves: 1+ years experience in retail store/client facing/customer support. Basic computer literacy is required. Pet parenting experience. Nice to haves: 1+ years experience in pet industry is a plus. Experience in managing a clinic and a grooming centre is a plus. Experience in Pet/Human Health care is a plus. Salary Structure: As per industry standards

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