Pet Relationship Manager- PRM

Job Description Summary:

Position Title: Pet Relationship Manager - 2

Experience Required: Fresher to 1+yrs

Reporting To: Team Lead

Work Location: Koramangala, Banashankari, Brookfield

Interview Location : Indiranagar

Mandatory Skill Set:

Direct interaction with the customers Experience is Must

Excellent Communication Skills

Own Pet Exp is must Whether that is current or Past

1+ years in Direct interaction with the customers Exp is Must

Candidate need to be Willing for Night Shift as well in future

Must Be Pet Parent

Additional Notes (if any):

Education Required: Any Graduate

Gender Preference: Male

Work Mode: Work From Office

Working Day: Monday-Saturday

Working Time: Rotational shifts including night shift ( night shift - 9PM - 5AM)

Perks & Benefits: Incentives

About the role:

Do you have a passion for pets and a knack for building relationships? Are you a natural advocate who thrives on helping others? If so, then the Pet Parent Partner role at Supertails might be the purrfect fit for you

As a Pet Parent Partner, you'll be the friendly face that welcomes pet parents and their companions through our doors. You'll wear many hats, acting as a client service representative, a wellness advocate, and a concierge for all things pet-related. Your primary mission is to build trust and lasting relationships with our pet parents, ensuring a seamless and positive experience at every visit.

Designation Title: Pet Relationship Manager

Reporting to: Business Lead, Offline Channel

Job location: Bengaluru

Detailed job description:

First impressions matter You'll be the first point of contact for pet parents, setting the tone for their visit.

Manage Customer journey and visit schedule calendar for Vets, Groomers, and customers.

Answering questions, addressing concerns, and providing clear communication about services and products.

Consultative selling, cross selling and upselling of products and services.

Manage shelf space, display and merchandising.

Demonstrating a strong knowledge of our pet retail products, recommending solutions based on pet needs, and

processing transactions.

Getting to know our pet parents and their furry companions, fostering trust, and creating a welcoming environment.

Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized.

Maintain the service levels and adherence to Standard operating procedures of the Facility.

Skills and Competencies:

Strong inter-personal skills & relationship building.

Keep interest in consultative selling and customer insighting.

Excellent communication and interpersonal skills, with the ability to build rapport with people from all walks of life.

Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Positive attitude, empathy, and a willingness to go the extra mile for clients.

Experience requirement:

Must haves:

1+ years experience in retail store/client facing/customer support.

Basic computer literacy is required.

Pet parenting experience.

Nice to haves:

1+ years experience in pet industry is a plus.

Experience in managing a clinic and a grooming center is a plus.

Experience in Pet/Human Health care is a plus.

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Work Location: In person

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