Store Manager
2 days ago
Company Description
At Pet Element, we believe pets are family. Our mission is to provide everything pet parents need under one roof – from everyday essentials to premium grooming and personalized care. We offer a curated selection of multi-brand pet products and accessories, professional grooming services for dogs and cats, and customized pet clothing. Based in Bangalore, India, Pet Element aims to create a trusted, pet-friendly community space where pets are pampered, and pet parents find support, quality, and care they can rely on.
Key Responsibilities
- Operations Management:
Oversee daily store and grooming activities, billing, reporting, and store timings. Maintain a clean, safe, and welcoming environment. - Staff Supervision:
Manage grooming staff schedules, punctuality, and discipline. Ensure grooming rooms are clean and well-maintained. - Customer Service:
Handle customer queries, resolve complaints, and educate them about products and grooming services. - Business Development:
Support marketing initiatives, promote grooming packages, and showcase new products. - Inventory Management:
Monitor stock levels, liaise with suppliers, and ensure attractive displays. - Grooming Coordination:
Manage appointments and walk-ins, provide groomers with tools and resources, and ensure service quality.
Qualifications & Skills
- Bachelor's degree (preferred) in Business Administration, Retail Management, or related field.
- Minimum
2–3 years of experience
in retail, service industry, or operations management (pet industry experience is a plus). - Strong leadership and people management skills.
- Excellent communication and customer service abilities.
- Organized, detail-oriented, and proactive in problem-solving.
- Comfortable working in a pet-friendly environment.
What We Offer
- Competitive salary with performance-based incentives
- Professional development and training opportunities
- A fun, pet-friendly workplace
- Discounts on products and grooming services for your pets
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