Store Manager

1 week ago

Bengaluru, Karnataka, India Airtel Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Store Operations & Audit / Compliance:

  • Adherence of Store Operations in line with pre-defined SOPs
  • Ensure that the look and feel of the store is as per guidelines/standards
  • Track efficient Cash handling; prevent shoplifting / ensure safety and security
  • Visual merchandising as per plan / guidelines
  • Inventory and stock management to prevent stock-outs or excess Inventory
  • KPI reporting as per guidelines and on-time

Strategic Roll outs:

  • Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
  • Manage closure of current store during refit & conversion

Profitability:

  • To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
  • To ensure required MIS & tracking at CRO levels
  • Manage Store expenses are as per plan
  • Provide suggestions /feedback to improve store productivity

People Development / Team Management:

  • To ensure daily roistering & briefing to outsourced store staff
  • Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
  • Ensure motivation & development of outsourced store staff

Customer Experience:

  • Ensure adherence to CE guidelines
  • Manage staff allocation based on demand at point in time
  • Personally step in to handle demanding customers
  • Provide suggestions for improvements in CE

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