Manager | SAP CRM | Bengaluru | SAP

24 hours ago

Bengaluru, Karnataka, India Deloitte Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job requisition ID :: 89848

Date: Sep 25, 2025

Location: Bengaluru

Designation: Manager

Entity: Deloitte Touche Tohmatsu India LLP

Job Summary:

As a Manager specializing in SAP CRM and Partner Relationship Management (PRM), you will lead end-to-end implementations and optimizations combining both technical and functional expertise. You will bridge the gap between business needs and technical solutions, guiding teams to deliver scalable SAP CRM/PRM solutions that enhance customer engagement and partner collaboration.

Key Responsibilities:
  • Lead SAP CRM and PRM project delivery, including requirements gathering, system design, configuration, development, testing, and deployment.
  • Act as a techno-functional expert, translating business processes into technical requirements and vice versa.
  • Design and implement SAP CRM functionalities including Sales, Marketing, Service, and Partner Management modules.
  • Oversee integration of SAP CRM/PRM with other SAP modules (ECC, S/4HANA, SD, MM) and third-party systems.
  • Manage and mentor a team of functional and technical consultants.
  • Collaborate with clients and stakeholders to understand business objectives and recommend best-fit SAP CRM/PRM solutions.
  • Lead workshops, training, and change management initiatives.
  • Troubleshoot and resolve complex functional and technical issues.
  • Support pre-sales activities, including solution demonstrations and proposal preparation.
  • Stay current with SAP CRM/PRM product roadmap, new features, and industry trends.
Qualifications and Skills:
  • Bachelor's or Master's degree in Business Administration, Computer Science, or related field.
  • 7+ years of experience in SAP CRM and/or PRM implementation and support.
  • Strong functional knowledge of SAP CRM modules (Sales, Marketing, Service) and PRM.
  • Hands-on technical experience in SAP CRM configuration, middleware, workflows, and integration.
  • Familiarity with SAP Cloud Platform and SAP C/4HANA suite is a plus.
  • Proven experience managing end-to-end project delivery and consulting engagements.
  • Excellent communication, leadership, and stakeholder management skills.
  • Ability to work in a client-facing role and lead cross-functional teams.
  • SAP certifications in CRM or related areas are advantageous.
Preferred:
  • Experience with SAP S/4HANA and SAP CX (Customer Experience) solutions.
  • Prior consulting experience with Big Four or global professional services firms.
  • Knowledge of industry-specific CRM/PRM use cases (e.g., Manufacturing, Retail, Telecom).
  • Familiarity with Agile delivery methodologies.

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