
Captain
7 hours ago
**Job Title: Captain**
**Location**: Ghitorni, New Delhi, Delhi 110030
**Reports to**: Café Manager / Supervisor
**Employment Type**: Full-Time
**Job Summary**:
The Café Captain is responsible for leading the front-of-house (FOH) team, ensuring excellent customer service, managing day-to-day floor operations, and creating a warm and welcoming experience for all guests. You will act as the point of contact between customers and staff, ensuring smooth and efficient café operations.
**Key Responsibilities**:
- Supervise and guide service staff during shifts.
- Greet guests warmly, assist in seating, and ensure prompt service.
- Ensure all customers are satisfied with food, drinks, and service.
- Maintain cleanliness and hygiene standards across the café.
- Handle customer complaints and resolve them professionally.
- Monitor food and beverage quality and presentation.
- Coordinate with kitchen and barista team for timely order fulfillment.
- Train new FOH staff and ensure adherence to service standards.
- Maintain inventory of service-related items (menus, cutlery, POS supplies).
- Assist in opening/closing duties and cash handling when needed.
**Requirements**:
- Proven experience in a café, restaurant, or hospitality setting.
- Strong communication and interpersonal skills.
- Positive attitude and ability to lead a team.
- Knowledge of food safety and hygiene standards.
- Ability to work in a fast-paced environment.
- Basic computer/POS system knowledge.
- Flexible with shifts, including weekends and holidays.
**Preferred Qualifications**:
- 2+ years of experience in a similar role.
- Certification in hospitality or hotel management is a plus.
- Multilingual skills are an advantage
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
- Fixed shift
Work Location: In person
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