Captain

4 days ago


Delhi Delhi, India Bong Pizza Full time

**Job Summary**:
The Captain is responsible for leading the service team, ensuring high standards of guest service, managing table allocations, supervising waiters/stewards, handling guest complaints, and assisting in the smooth functioning of restaurant operations. The role requires excellent communication, leadership, and multitasking abilities.

**Key Responsibilities**:

- **Guest Service & Satisfaction**:

- Welcome and greet guests with a warm and friendly attitude.
- Take food and beverage orders accurately and efficiently.
- Ensure timely service and follow-up with guests for feedback.
- Handle guest queries and complaints professionally.
- **Team Leadership**:

- Supervise and guide waiters/stewards during service.
- Allocate and assign tables to service staff.
- Ensure team follows service standards and grooming guidelines.
- **Coordination**:

- Coordinate with kitchen staff to ensure timely preparation of food.
- Communicate guest preferences and special requests to concerned departments.
- Liaise with the cashier for billing accuracy.
- **Order & Billing**:

- Ensure correct order punching in POS.
- Verify final bills before presenting to the guests.
- Manage table turnovers efficiently during busy periods.
- **Cleanliness & Hygiene**:

- Ensure tables, chairs, cutlery, and crockery are clean and properly arranged.
- Maintain overall cleanliness of the dining area as per company standards.
- **Sales & Upselling**:

- Promote daily specials, combos, and new menu items.
- Upsell food and beverage items to maximize revenue.

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided

Work Location: In person


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