Customer Support Executive

3 days ago

Andheri Mumbai Maharashtra, India Novus Life Sciences Pvt. Ltd. Full time

**About the Role**:
We are seeking a qualified **Customer Support Executive with a background in Nutrition** to join our customer experience team. This role is ideal for someone who is passionate about health and wellness and can confidently handle both general customer service queries and in-depth, technical product-related questions. You’ll play a key role in building trust with customers by offering expert guidance on our nutraceutical products.

**Key Responsibilities**
- **Provide Professional Customer Support**:

- **Offer Technical Product Guidance**:
Use your expertise in nutrition and dietary science to address specific product-related questions, suggest suitable supplements, and guide dosage or usage queries (within the scope of general guidelines).
- **Resolve Issues and Complaints**:
Address customer concerns, including product dissatisfaction, and work towards resolution with clarity and compassion.
- **Collaborate with Internal Teams**:
Coordinate with product development, quality assurance, and marketing teams to stay updated and ensure accurate responses to technical queries.
- **Educate Customers**:
Help users understand the benefits, ingredients, usage, and scientific backing of our product portfolio in a simple, customer-friendly language.
- **Maintain Accurate Records**:
Log all interactions, feedback, and follow-ups in a clear and organized manner to ensure consistent service and insights for internal teams.
- **Feedback and Reporting**:
Share recurring queries or concerns with internal teams to improve product FAQs, training material, and customer education.

**What are we looking for**:

- A certified nutritionist or dietitian (B.Sc / M.Sc in Nutrition, Dietetics, or relevant discipline)
- At least 1 year of experience in either customer support or clinical consultation
- Strong communication and problem-solving skills
- Confident in explaining technical product details in layman’s terms
- Passionate about health, wellness, and helping people

**What We Offer**
- A dynamic work environment within a leading nutraceutical brand
- Opportunities for learning, cross-functional exposure, and professional growth

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- customer support or clinical consultation: 1 year (required)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Teams Fusion Full time

    Domestic voice process Urgent Hiring for Customer Support executive For Andheri, Mumbai location Freshers are welcome Salary 14K to 20K Good hand of Incentives immediate joining **Job Types**: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund **Experience**: - total work: 1 year...

  • Customer Support Executive

    1 week ago

    Andheri, India docterz health tech labs Full time

    Job Title: Customer Support Executive Location - Mumbai ( Andheri ) Job Summary: We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure customer satisfaction through timely resolution. Key Responsibilities: Handle inbound & outbound calls, emails, and chats. Resolve customer issues efficiently and...

  • Customer Support Executive

    1 week ago

    Andheri, India Minal Infojewels Ltd Full time

    Job Title: Customer Support Executive (E-commerce – Jewellery Industry)Experience Required: 2+ Years (Mail & Chat Support)Location: Andheri east Seepz, Mumbai Job Description: We are seeking a dedicated and customer-focused Customer Support Executive with prior experience in e-commerce, preferably in the jewellery industry. The role involves handling...

  • Customer Support Executive

    3 days ago

    Andheri, Mumbai, Maharashtra, India scymes services pvt limited Full time

    **Quality Reporting**: Create and maintain detailed QA reports, identifying trends, strengths, and areas for improvement within the team. - **Feedback Delivery**: Provide constructive feedback to customer support agents to improve performance and align with company standards. - **Process Improvement**: Collaborate with the Customer Support team to refine...

  • Customer Support Executive

    7 days ago

    Andheri East, Mumbai, Maharashtra, India Conscious Food Pvt Ltd Full time

    **Role Title - D2C & Customer Support Executive** **Role Overview** We are seeking a **D2C & Customer Support Executive** who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with...

  • Customer Support executive

    3 days ago

    Andheri, Maharashtra, India Teams Fusion Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    Domestic voice processUrgent Hiring for Customer Support executive For Andheri, Mumbai locationFreshers are welcomeSalary 14K to 20KGood hand of Incentivesimmediate joiningJob Types: Full-time, Permanent, FresherPay: ₹14, ₹20,000.00 per monthBenefits:Provident FundExperience:total work: 1 year (Preferred)Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Andheri, Maharashtra, India Shikhar Resources Full time ₹ 35,000 - ₹ 41,000 per year

    Job Description:Position: Customer Support ExecutiveExperience: 3 to 4 yearsQualification: B.Com or Graduate in any streamSalary: 3 to 4 lakhsJob Description:Customer order managementSales Invoicing, Eway Bill knowledgeHandle customer queries relating to despatches, documentsArranging & coordinating TransportationCoordinating with warehouse for timely...

  • Customer Support Executive

    1 week ago

    Andheri, India Shikhar Resources Full time

    Job Description: Position: Customer Support Executive Experience: 3 to 4 years Qualification: B.Com or Graduate in any stream Salary: 3 to 4 lakhs Job Description: Customer order management Sales Invoicing, Eway Bill knowledge Handle customer queries relating to despatches, documents Arranging & coordinating Transportation Coordinating with warehouse for...

  • Customer Support Executive

    5 days ago

    Andheri, Mumbai, Maharashtra, India UMA ORNAMENTS Full time

    Job Description Key Responsibilities: - Order Management: Assist with order processing, including entry and tracking of customer orders in the system. - Product Information: Provide accurate details about product availability, pricing, and specifications to customers. - Complaint Resolution: Address customer complaints or concerns, ensuring timely and...

  • Customer Support Representative

    1 day ago

    Andheri, Mumbai, Maharashtra, India City Credit Management LLP Full time

    Job description We Are Hiring - Customer Support Executive (Telecaller)! Position: Customer Support Executive (Paralegal Team) **Salary**: ₹2.4 LPA - ₹3.0 LPA Shift: Pure Day Shift (9 AM - 6:30 PM) Work Schedule: 6 days/week (1 Saturday off/month) Company Description Single Debt is India’s first and only Debt Management Company, leading the...