Customer Support Executive

1 day ago


Andheri Mumbai Maharashtra, India scymes services pvt limited Full time

**Quality Reporting**: Create and maintain detailed QA reports, identifying trends, strengths, and areas for improvement within the team.
- **Feedback Delivery**: Provide constructive feedback to customer support agents to improve performance and align with company standards.
- **Process Improvement**: Collaborate with the Customer Support team to refine workflows, reduce resolution times, and enhance customer satisfaction.
- **Training Support**: Assist in onboarding and ongoing training by identifying common issues and knowledge gaps.
- **Documentation**: Maintain and update QA frameworks, checklists, and SOPs to ensure accuracy and relevance.
- **Customer Insights**: Analyze customer feedback and support data to uncover actionable insights for product and process improvements.
- **Compliance and Standards**: Ensure adherence to company policies, industry regulations, and customer service best practices.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person



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