Customer Support Executive

3 days ago

Andheri Mumbai Maharashtra, India UMA ORNAMENTS Full time

Job Description

Key Responsibilities:

- Order Management: Assist with order processing, including entry and tracking of customer orders in the system.
- Product Information: Provide accurate details about product availability, pricing, and specifications to customers.
- Complaint Resolution: Address customer complaints or concerns, ensuring timely and satisfactory resolutions.
- Coordination: Work closely with the production and logistics teams to ensure timely delivery of products.
- Customer Feedback: Collect and relay customer feedback to improve service and product offerings.

Required Skills & Qualifications:

- Proven experience in a customer support role, preferably within the jewellery industry.
- Strong communication skills (both written and verbal) in English.
- Ability to work in a fast-paced, high-pressure environment.
- Proficiency with customer management systems and MS Office Suite.
- Strong problem-solving abilities and a customer-focused mindset.

Preferred Qualifications:

- Knowledge of jewellery products, design, and manufacturing processes.
- Experience in the jewellery industry or a similar field.

**Benefits**:

- Competitive salary.
- Opportunities for career growth and skill development.
- Work in a well-established and reputed jewellery firm.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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