Swift Support L2

2 days ago

Bengaluru, India StoneX Group Full time

Overview:
**Company Profile**

StoneX (formerly known as INTL FCStone) is an institutional-grade financial services network that connects companies, organisations and investors to the global markets ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service and deep expertise.

We provide access to 36 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace and a number of bi-lateral liquidity venues. We deliver this access with support throughout the entire lifecycle of a trade - from consulting and “boots-on-the-ground” intelligence, to best execution, to post-trade clearing, custody and settlement. In these ways, StoneX enables clients to use the global markets ecosystem to achieve their business goals through one trusted partner.

StoneX currently serves more than 30,000 commercial, institutional and payments clients, and more than 295,000 retail clients across more than 140 countries. Our clients use our institutional-grade digital platforms, our high-touch service, and our market intelligence to pursue trading opportunities, make investments efficiently, manage their market risks, and improve their business performance. Our relentless focus on helping them accomplish these objectives has enabled us to build deeply valued, long-term relationships based on guidance, integrity, transparency and trust.

**Responsibilities**:
Job Requirements:
Experience utilizing WebEx and other remote conferencing and support tools to interact with other remote resources and customers.

Experience in working with the following a plus:

- IBM WebSphere MQ.
- SWIFT Security (CSP and SIP).
- Knowledge on Finplus and ISO20022 is must.
- Knowledge on Micro gateway is an added advantage.

Qualifications:
Job Duties

Provide SWIFT services (installations, upgrades, maintenance, and troubleshooting) to SWIFT customers globally.

Provide SWIFT 2nd level support to SWIFT Service Bureau customers.

Perform maintenance tasks in the Service Bureau (including installation of patches, upgrades, and configuration changes) as required.

Work with other team members within the SWIFT team and outside the SWIFT team (e.g. network, OS) to complete tasks.

Good written and verbal communication skills in English. Spanish communication skills a plus.

Be able to maintain clear communication with customers and team members.

Understand and implement procedures following documentation strictly.

Joining date: Immediate.

Office location: Bengaluru, India.

Reports into: Head of SWIFT Operations.

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