SWIFT Gateway Support Engineer

4 weeks ago

Bengaluru, India SMARTWORK IT SERVICES Full time

Job Title : SWIFT Gateway Support EngineerExperience : 48 Years (with strong background in SWIFT gateway operations, troubleshooting, and integrations)Job Description : We are seeking a skilled SWIFT Gateway Support Engineer to provide technical support, incident management, and integration troubleshooting for SWIFT gateway software and related infrastructure. The role requires strong problem-solving skills, proactive monitoring, and collaboration with banking, treasury, and ERP teams to ensure smooth and secure SWIFT operations.Key Responsibilities : - Investigate and resolve technical issues involving SWIFT gateway software, integrations, and infrastructure.- Monitor and proactively address SWIFT gateway operations to ensure high availability and performance.- Perform initial root cause analysis (RCA) for recurring or high-impact incidents and implement mitigation plans.- Provide technical support for integrations with banking, treasury, or ERP systems, including interface troubleshooting and enhancements.- Maintain incident logs, update knowledge base articles, and deliver regular status reports to stakeholders.- Collaborate with internal teams to ensure compliance, system stability, and optimized performance.Required Skills : - Strong hands-on experience with SWIFT gateway software and integrations.- Proficiency in incident management, troubleshooting, and RCA.- Good knowledge of banking, treasury, or ERP system interfaces.- Ability to monitor, analyze, and optimize SWIFT gateway operations.- Strong documentation and communication skills to update logs and share reports with stakeholders.Good to Have : - Knowledge of payment systems, financial messaging standards (SWIFT MT/MX).- Experience in infrastructure monitoring and automation tools.- Exposure to security compliance and audit processes in financial systems. (ref:hirist.tech)

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