Swift Support

1 week ago

Bengaluru Karnataka, India StoneX Group Full time

Overview:
**Responsibilities**:

- Experience in first level IT customer support in the financial services domain for US / international clients (minimum experience 1 years). Experience in supporting SWIFT systems a plus.
- Experience in supporting mission critical systems where fast customer responsiveness is critical.
- Responsible for responding to monitoring alerts as well as customer support requests.
- Good written and verbal communication skills.
- Be able to handle several different product lines and allocate tickets to support staff accordingly.
- Ability to manage the ticketing system and manage the defined SLA.
- Be able to escalate tickets according to procedure and maintain clear communication with clients and technical staff.
- Understand and implement procedures following documentation strictly.
- Office hours: Willing to work shifts and days as required to deliver a 24x7 support operation to clients.

Qualifications:
Highigest Qualification needed would be B.E

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