L2 IT Support Executive

3 days ago

Bengaluru Karnataka, India Resillion Full time

**Company Description**
**_
Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and quality assurance._**

**_ Whether, testing, certification, (software) development, cyber security, or data-protection, the experts at Resillion do whatever it takes. We work as long and hard as necessary to get you to market._**

Role: L2 IT Support Associate

Location: Bangalore (Hybrid Mode)

Experience Range: 4-7 Years

Required Skills & Responsibilities:

- 4-7 years of experience working in Service Desk for L2
- Understanding of hardware, software and TCP/IP networking principles.
- Knowledge in Microsoft Office, Patch Management, Anti-Malware, Desktop/laptop imaging, anti-virus, and inventory management tools.
- Knowledge of computers (PC, Laptop and Mac) and peripherals.
- Prioritize and execute tasks in high-pressure environment. Ability to work in a 24/7 environment.
- Windows servers and Clients.
- Knowledge of Active Directory, DNS, O365, Creation of mail box, Password resets
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- VPN, Internet Concepts, Network Technical Support, Networking Concepts, Internet Fundamentals, VOIP, IP routing and Switching, LAN/WAN, TCP/IP Administration.
- Support for laptop, desktops, and printers
- Patching and Upgrading of PC’s - routine upgrades that cannot be performed remotely
- IMAC: Installations, Moves, Adds, and Changes (IMACs)
- ITIL Certification is a must
- Oral and written communication, professional, and interpersonal skills, keen attention to details with strategic and holistic mindset, self - motivated and directed.

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