Salesforce L2 Support Executive

2 days ago

Bengaluru Karnataka, India Valenta Full time

Salesforce L2 Support Executive

FULL TIME | VALENTA AI | INDIA

**Job Information**:
Industry

IT Services

Current Openings

1

Work Experience

4-5 years

Salary

As per Industry

City

Bangalore

State/Province

bangalore

Zip/Postal Code

560092

**Key Responsibilities**:

- Assist in system configurations, workflows, reports, dashboards, and other Salesforce customizations.
- Collaborate with development teams and Salesforce administrators to resolve system defects and deploy enhancements.
- Monitor system performance, identify potential bottlenecks, and recommend improvements to optimize Salesforce functionalities.
- Manage and track support tickets using a ticketing system, ensuring SLAs are met.
- Develop and maintain detailed documentation for support processes, troubleshooting guides, and FAQs.
- Conduct training sessions or provide guidance to L1 support teams and end-users as needed.
- Stay up to date with the latest Salesforce updates, features, and best practices to provide proactive support.

**Qualifications and Skills**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 4-5 years of experience in Salesforce support, with at least 2 years in an L2 support role.
- Proficiency in troubleshooting Apex code, Visualforce pages, Lightning Components, and Salesforce integrations.
- Hands-on experience with Salesforce administration tasks like user management, security settings, and data management.
- Familiarity with Salesforce integration tools (e.g., REST/SOAP APIs, MuleSoft, etc.).
- Knowledge of ticketing systems such as ServiceNow or Jira.
- Excellent analytical and problem-solving skills.
- Strong communication skills and ability to work collaboratively with cross-functional teams.
- Salesforce certifications such as Salesforce Administrator or Platform App Builder are a plus.

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