Product Support Executive
4 days ago
POSITION - Product Support Executive
ROLE - Individual Contributor
DIVISION/VERTICAL - Growth
WORK LOCATION - Suncity Success Tower, Sector 65, Gurugram WORKDAYS - 6 days’ Work From Office (Rotational Week-offs) SHIFT TIMINGS - 08:00 am to 08 pm
QUALIFICATION - Any Graduate
NOTICE PERIOD - Immediate Joiners only
ABOUT ROLE
As a Product Support Executive team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.
RESPONSIBILITIES
Listening to our B2B Customer’s concerns and handling product related complaintsor queries on TAT basis.
Contribute ideas to resolve customer problems to improve productivity.
Maintain and update customer documentation as needed.
Handle customer complaints, provide appropriate solutions and alternatives withinthe time limits; follow up to ensure resolution.
Actively listen to the concerns with a Solution Oriented approach.
Manage transactions over CRM
JOB DESCRIPTION | DATACULTR
KEY REQUIREMENTS
Must have 0 - 3 years of experience required in any Technical Support Process orrole
i.e. Customer Service, preferably with an IT Consulting or training company.
Active Listener.
Must be proficient in any of the above mentioned languages along with English.
TAT oriented approach.
Good working knowledge with Microsoft Excel or Microsoft Suite.
Excellent communication and interpersonal skills.
PERK AND BENEFITS
Flexible working hour
Professional Development-Continuing education, up skilling
Exciting work culture
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹300,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Work Location: In person
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