Freight Forwarder

Job Req Number: 52157
Time Type: Full Time

**Purpose of the position**

To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely & accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors.

**Key Tasks**

**Customer & Network**
- Receive and validate customer contract from M&S.
- Attend to all customer enquiries in accordance with customer service policy standards.
- Co-ordinating with the destination office for shipment approvals.
- Exploring new opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up.
- Ensure compliance with the standard area operating processes and Customer SOPs.
- Create docket/file and review documentation with booking form, covering Shipper's Letter of Instruction (SLI) and/or Letter of Credit for accuracy
- Co-ordinate with Shippers for Export documents.
- Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries.
- Sending shipment status to Shipper and forward DSR on timely and consistent basis.
- Communicate and resolve with the customer on exceptions and incidents - Invoice, Service Irregularities & Claims Management
- Interacting with destination BU for status update for DDU/DDP shipments.

**Vendors**
- Planning Vessel and release of OB/L’s / Seaway B/Ls.
- Coordinates for the adhoc procurement with vendors mainly preferred core carriers / co-loaders. Liaise with the OSC/co-loaders for booking and shipped on board status of the shipments and release of OB/L’s / Seaway B/Ls.
- Coordinating with Shipping Line and Co-loaders for Planning Vessel & documentation.
- Co-ordination with approved transport vendor for cargo pick up.
- Submit ACD / AMS / ACS transmission on time, verify results and make corrections if necessary
- If custom clearance is handled from our end, check with CHA regarding the documents received and customs clearance status.
- Meeting Vendors for operational review.
- Facilitate Vendor re conciliation.

**Systems & Documentation**
- Create booking / shipment CW1.
- Prepare and issue documentation as per Documentation Check Sheet, Customer Profile, SLI and/or L/C.
- Ensure that file contains all necessary pre-shipment document copies in proper sequence and handover the file to document processing.
- Submit ACD / AMS / ACS transmission on time, verify results and make corrections if necessary
- Achieve “Operational Excellence” through accurate and timely documentation / system updates resulting in increased productivity and data quality.
- Achieving Global Operational KPIs
- Data Quality, Mandatory Fields, Workflow & Milestones.
- Posting of Vendor Invoices thru Web cost portal correctly & timely.
- Closing Job files within the agreed timeframe by posting all costs received from various vendors and allocating agreed revenue/Sell rates as per set KPIs.
- Proper input of cost / revenue/ WIP / Accruals
- Handling Invoice Disputes through proper mechanism & ensure timely closure.
- Sending pre-advise with complete and accurate documents to network overseas / destination office.
- Ensure proper information flow with department staff on updates, changes, market trends/requirements etc.
- Helping Team with Shipping Line or co-loaders for documentation.
- Escalate wherever necessary.
- Observe and follow special rules.

**Coordination**
- Lead the entire Operations and documentation Team.
- Follow-up for Pre-alert.
- Follow-up with other branches for Cargo coming from various locations.
- Follow-up with shipping line for Tracking of shipment.
- Providing Stuffing instructions to Operation Executive at CFS.
- Proper input of cost / revenue/ WIP / Accruals
- Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
- Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries.
- Effectively present information one-on-one, or in small group situations.
- Identifies and resolves problems in a timely manner.
- Perform other duties as assigned.

**Decision Making Authority**

Decision making on work execution except for the financial aspects, depending on the urgency and importance, keeping the line manager informed formally.

**Function / Market & Industry Knowledge / Business Acumen / Process working**
- Expertise in the area of Freight Forwarding
- Know how on ocean freight / SCM.
- Understanding of DSV strategy and products.
- Knowledge about markets and competitors.
- Knowledge about trends and challenges in the industry.
- Business administration competence
- Negotiation skills
- Overall understanding of busi