Customer Service Representative

3 days ago

Andheri East Mumbai Maharashtra, India Aluco Glazing Full time

**PRINCIPLE DUTIES and TASKS**:
**Order Management**

▪ Process all orders efficiently, accurately and in line with policies and procedures

▪ Run and follow up on various control reports to ensure that the order to payment process is fulfilled.

▪ Process Credit notes in SAP

▪ Printing of invoices from the System

▪ Proof Of Delivery tracking and retrieval from databases

▪ Online orders release and processing

**Complaint Management**

▪ Handle and close customer complaints on time

▪ Collaborate with other functions to close complaints

**Customer Management**

▪ Build relationships with key customers

**Sales Support**

▪ Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.

▪ Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.

**Other Tasks**

▪ Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.

▪ Assist with other areas of the business as required, providing cover where necessary.

▪ Play an active role in company change process through positive communication to internal and external Customers.

▪ To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

**OTHER**:
Compliance with the company’s policy and procedures, code of conduct, travel and entertainment policy and all other relevant company policies and procedures.

**KNOWLEDGE / COMPETENCY**:
▪ Has Initiative

▪ Demonstrates self-awareness

▪ Takes on new opportunities and tough challenges with a sense of urgency

▪ Instills trust by gaining confidence of others

▪ Capable to build collaborative relationships

▪ Strong listening and communication skills

▪ Attention to detail and high levels of accuracy

**EXPERIENCE/ SKILLS**:
▪ Preferred upto 2 years prior Customer Service Experience or university degree

▪ Fluent in English

▪ Capable of working in a dynamic team environment

▪ Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures

▪ Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel

▪ SAP - ERP system knowledge preferred

Pay: ₹40,000.00 - ₹42,000.00 per month

Application Question(s):
**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)
- SAP: 2 years (required)
- Complaint handling: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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