Ticketing Executive

6 days ago

Kalyani Nagar Pune Maharashtra, India Transparency Market Research Full time

At Joy-N-Crew Vacation LLP, we believe in creating transformative travel experiences that open minds and hearts to new possibilities. Specializing in Japan tours, we offer unique itineraries that delve deep into the country's history, culture, and landscape. Our goal is to provide unforgettable adventures that foster cultural appreciation and meaningful connections with locals.

**Job Summary**:
**Key Responsibilities**:

- **Flight Reservations**: Manage domestic and international flight bookings using various Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
- **Customer Support**: Assist clients with booking inquiries, cancellations, rescheduling, and fare quotations, ensuring a high level of customer satisfaction.
- **Ticket Issuance**: Issue and reissue airline tickets, process refunds, and handle schedule changes promptly.
- **Documentation**: Ensure all necessary travel documents are accurate and up to date, including visas, passports, and insurance.
- **Compliance**: Adhere to airline regulations, fare rules, and company policies while handling bookings and ticketing.
- **Coordination**: Work closely with the sales and customer service teams to ensure seamless service delivery.
- **Reporting**: Maintain records of bookings, cancellations, and customer feedback for analysis and reporting.

**Qualifications**
- Ticket Sales and Reservations skills
- Strong Communication and Customer Service skills
- Experience in Sales
- Ability to work well in a fast-paced environment
- Attention to detail and strong organizational skills
- Knowledge of travel industry software and systems
- Previous experience in a similar role is a plus
- Bachelor's degree in Hospitality Management or related field

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person

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