Hotel Front Office Executive

1 week ago


Civil Lines Kanpur Uttar Pradesh, India Grand Geet Hotels Full time

Lead front desk operations, ensuring excellent guest service, smooth check-ins/outs, and prompt resolution of guest issues.
- Maintain a courteous and welcoming environment at all times.
- Handle reservations, inquiries, and guest concerns professionally in person and over the phone.
- Supervise shift operations, ensuring adherence to SOPs and service standards.
- Guide, train, and motivate the front office team for optimal performance.
- Address guest complaints efficiently to ensure satisfaction.
- Manage billing, verify charges, and maintain cash handling procedures.
- Coordinate with housekeeping, reservations, and other departments for seamless service delivery.
- Operate communication systems (EPBX), manage wake-up calls, and handle guest requests.
- Review billing instructions, update records, and ensure accurate financial transactions.
- Maintain the front office logbook and monitor guest safety protocols.
- Act as a point of contact in the absence of the Duty Manager or Front Office Manager.
- Support hotel operations during peak times and participate in hotel committees.
- Lead by example—upholding standards, sharing expertise, and inspiring the team.
- **Possess sound knowledge of IDS software for reservations, billing, and front desk operations.**

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Work Location: In person



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