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Front Office Associate

2 weeks ago

Varanasi Uttar Pradesh, India HOTEL ZEERAS Full time

We are looking for a dedicated and professional Front Office Associate to join our team. The Front Office Associate will serve the Front Office Team by providing services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Associate truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses when required and assist with the Night Team's training and development efforts
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of credit cards, UPI, and cash in accordance with the hotel policy
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

Pay: From ₹10,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- How many years of Hotel Industry experience you have ?

**Language**:

- English (preferred)

Work Location: In person