Front Office

To keep the office spick and span, leading to a clean and tidy office space displaying professionalism and fostering trust in potential clients / visitors.
- Manage Customer or Outside Calls / Complaints courteously and with due diligence.
- Deliver the best and highest possible standards of service to customers / visitors.
- Maintaining records of customer/visitor interactions; details of customer complaints, enquiries, and feedback.
- Maintain stocks, files and documents as per requisite Administration SOP and procedures.
- Maintain Attendance records and report as per laid procedures.

Standard Responsible Areas
- Greet and welcome everyone who enters for setting up a positive interaction that reflects well on the organization.
- Answer all incoming calls and redirect them or keep messages.
- Receive letters, packages etc. Maintain inward/outward movements of assets and document registers.
- Answer questions and address complaints; answering enquiries, directing queries and any communication (verbal / written / postal / any other means) to correct personnel/
- At front office, to be confident, warm, polite, patient and sincere to deal with the queries of the customers/guests/visitors, the administrative team, office resources and the Senior management.
- Maintain safe and clean office area including the Front Desk by ensuring that the housekeeping is complying with cleaning procedures and are effectively keeping the office area neat and tidy.
- Liaise with Agencies for Travel arrangements, schedules, drivers, pick-ups and allied.
- Take up other duties as assigned.

Key Performance Indicators
- **General**:

- Deal with all administrative functions / work in a timely manner.
- Deliver all administrative functions / work to a high-quality standard.
- **Reception**:

- Answer the phones/queries.
- General filing and archiving, stocks and housekeeping.
- **Organization Reputation**:

- Makes a good first impression.
- Provide efficient trafficking.
- **Customer Services**:

- Create strong customer relationships.
- Maintain a warm friendly environment.
- **Office Administrator**:

- Organize and schedule meetings and appointments.
- Organize office operations and procedures.

**Work Instructions and Accountabilities**

Administration
- Receiving visitors by greeting, welcoming and directing them appropriately.
- Answering, screening and forwarding incoming phone calls.
- Dialling, screening and forwarding outgoing phone calls.
- Receiving and sorting daily post / courier / parcels and allied.
- Maintaining Employee Attendance Register (Electronic / TAM / HRMS) on daily basis.
- Organising all official meetings as per designated place and timings.
- Keeping record of the photocopy, binding & office printing works.
- Maintain and update the files (manual/electronic) of all the vehicles and its service records.
- Maintain records of outgoing letters to Banks, Clients, Vendors and Contractors of all sections.
- Maintain all corporate connection number, its invoices and payment details in register.
- Maintain all HR forms issued to the employees duly signed by HOD and HRD.
- Assist HR in documentation and other HR& Administration related matters.
- Any other task related to HR & Administration that may be assigned from time to time.

Customer Support Functions
- Attending customer Calls and directing them to the concerned team member.

**Job Type**: Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person