Inbound Customer Service Agent

5 hours ago

Mysuru Karnataka, India unifyCX Full time

**Job Title**: Inbound Customer Service Agent
**Location**: Mysore
**Shifts**: Rotational Shift including night shifts
**Employment Type**: Full-Time

**About Us**:
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

**Job Summary**:
**Key Responsibilities**:

- Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
- Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.
- Demonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state.
- Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
- Maintain effective call control, ensuring smooth transitions and proper call direction.
- Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.
- Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.
- Accurately set up or act on cases as needed, following company guidelines and compliance rules.
- Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.

**Skills Needed**:

- Bachelor’s Degrees/Diploma in a relevant field or equivalent experience.
- Proficient in English (verbal and written) - must meet proficiency scale requirements.
- Strong customer service skills, demonstrated through interviews and role play evaluations.
- Ability to learn and comprehend training material in English.
- Excellent active listening and communication skills.
- Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.
- Good PC and internet navigation skills, including browser and system operations.
- Typing-by-touch proficiency with high accuracy.
- Prior experience in self-directed training and PC-based learning (preferred).
- Ability to handle sensitive information and follow background check compliance standards.
- Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.
- Prior experience in a multilingual contact center or customer support environment.
- Familiarity with financial services, payment systems, or card member services is a plus.

  • Inbound Customer Service Agent

    1 week ago

    Mysuru, Karnataka, India unifyCX Full time

    **Job Title**: Inbound Customer Service Agent **Location**: Mysore **Shifts**: Rotational Shift including night shifts **Employment Type**: Full-Time **About Us**: At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted...

  • Inbound Customer Service Agent

    2 weeks ago

    Mysuru, Karnataka, India unifyCX Full time

    **Job Title**: Inbound Customer Service Agent **Location**: Mysore **Shifts**: Rotational Shift including night shifts **Employment Type**: Full-Time **About Us**: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful...

  • Inbound Customer Service Agent

    5 hours ago

    Mangalore, Karnataka, India unifyCX Full time

    **Job Title**: Inbound Customer Service Agent **Location**: Mangalore **Shifts**: Rotational Shift including night shifts **Employment Type**: Full-Time **About Us**: At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a...

  • Customer Service Representative

    2 weeks ago

    Mysuru, Karnataka, India unifyCX (GlowTouch) Full time

    Job Description: Exp: 1+ years Location: Mysore Work mode: Work from the office Mode of work: Rotational Shifts **Key skills required**: Proficient English; speaking and writing skills. Ability to handle complex issues Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition,...

  • Customer Support Executive

    4 days ago

    Mysuru, Karnataka, India Semperfi Solutions and Services Full time

    Job Title: Inbound Customer Support Agent Experience: 6months-2 Years Location: Mysore/Mangalore (Work from Office) Shifts: Rotational Shifts Qualification: - BE/BCA/Diploma/Degree *Cab Facility Available - _______ Key Responsibilities: - Handle inbound calls from card members. - Provide info on balances, order status, and payment issues. - Log and...

  • Inbound Customer Service Agent(Only Boys)

    6 days ago

    Bengaluru, Karnataka, India Srishti Software Applications Pvt. Ltd Full time

    Comapny : CapitaLand India Services Pvt.Ltd Location : Discoverer, 3rd, ITPL Main Rd, Whitefield, Bengaluru, Karnataka 560066 Salary : 20-25K CTC Work mode : WFO (Rotational shift) Cab : No Qualification : Graduation Working Days : 6 Gender : Male. Key Skills: - Good MS Office knowledge - Oral and Verbal communication skills. Here are some...

  • Inbound Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Yash Consultant Full time

    **Job Description - Executive - Inbound Calling** **Location - J P Nagar - Banglore** **Working Days: Monday to Friday** **Working Hours - 9.30am - 6.30pm** **Language - Hindi and Punjabi (mandatory)** **Key Results**: - Establishing the trust and relationship with our users - Taking ownership of the problem and resolving them in a timely manner -...

  • Customer Service Agent

    4 days ago

    Kadugodi, Bengaluru, Karnataka, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller **Salary**: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay...

  • Customer Service Agent

    5 hours ago

    Kadugodi, Bengaluru, Karnataka, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller **Salary**: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay...

  • Customer Service Executive

    6 days ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...