Inbound Customer Service Agent

2 days ago

Mysuru Karnataka, India unifyCX Full time

**Job Title**: Inbound Customer Service Agent
**Location**: Mysore
**Shifts**: Rotational Shift including night shifts
**Employment Type**: Full-Time

**About Us**:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

**Job Summary**:
**Key Responsibilities**:

- Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
- Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.
- Demonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state.
- Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
- Maintain effective call control, ensuring smooth transitions and proper call direction.
- Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.
- Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.
- Accurately set up or act on cases as needed, following company guidelines and compliance rules.
- Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.

**Skills Needed**:

- Bachelor’s Degrees/Diploma in a relevant field or equivalent experience.
- Proficient in English (verbal and written) - must meet proficiency scale requirements.
- Strong customer service skills, demonstrated through interviews and role play evaluations.
- Ability to learn and comprehend training material in English.
- Excellent active listening and communication skills.
- Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.
- Good PC and internet navigation skills, including browser and system operations.
- Typing-by-touch proficiency with high accuracy.
- Prior experience in self-directed training and PC-based learning (preferred).
- Ability to handle sensitive information and follow background check compliance standards.
- Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.
- Prior experience in a multilingual contact center or customer support environment.
- Familiarity with financial services, payment systems, or card member services is a plus.

  • Inbound Agents

    1 week ago

    Bengaluru, Karnataka, India Avatar Stars Full time

    Looking for a 1-year experienced Inbound agent Male/Female for a UK shift. **Job Category**:Inbound Agents **Job Type**:Full Time **Job Location**:office

  • Customer Service Representative

    11 hours ago

    Mysuru, Karnataka, India unifyCX (GlowTouch) Full time

    Job Description: Exp: 1+ years Location: Mysore Work mode: Work from the office Mode of work: Rotational Shifts **Key skills required**: Proficient English; speaking and writing skills. Ability to handle complex issues Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition,...

  • Customer Service Associate

    6 days ago

    Bengaluru, Karnataka, India Tranz-Com Full time

    Description We are hiring a customer service representative to manage customer queries and complaints. - Responsibilities - Require one year relevant experience in inbound process - Excellent communication in English and Hindi - A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help...

  • Customer Resolutions Agent

    2 weeks ago

    Bengaluru, Karnataka, India Umanist Staffing Full time

    **Job Title**: Customer Resolutions Agent **Location**: Remote, with the possibility of occasional in-office work **Summary**: As a Customer Resolutions Agent, you will play a crucial role in maintaining excellent customer relations by handling inquiries in a prompt, efficient, and professional manner. Your responsibilities will include assisting customers...

  • Customer Service Executive

    7 days ago

    Metagalli, Mysuru, India Unifycx Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: Inbound Customer Service Agent Location: Mysore Shifts: Rotational Shift, including night shifts Employment Type: Full-Time About Us: unifyCX ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide...

  • Inbound Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    **Job Title**: Inbound Customer Service Representative - **Shift Timings**: Night Shift - **Work Type**: On Site **Requirements**: - **Experience**: Minimum 3 years in inbound international customer service. - **Language Skills**: Excellent spoken English. - **Skills**: Calling skills, proficiency in CRM software and MS Office. - **Education**: High school...

  • Inbound Customer Service Representative

    2 days ago

    Bengaluru, Karnataka, India Yash Consultant Full time

    **Job Description - Executive - Inbound Calling** **Location - J P Nagar - Banglore** **Working Days: Monday to Friday** **Working Hours - 9.30am - 6.30pm** **Language - Hindi and Punjabi (mandatory)** **Key Results**: - Establishing the trust and relationship with our users - Taking ownership of the problem and resolving them in a timely manner -...

  • Customer Service Agent

    6 days ago

    Bommanahalli , Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Age -18-30 Voice Process **Salary**: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Paid sick time - Paid time off -...

  • Customer Service Agent

    11 hours ago

    Mathikere, Bengaluru, Karnataka, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller **Salary**: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Paid sick time - Paid time off - Provident Fund Schedule: - Day...

  • Customer Service Assistant

    4 days ago

    Bengaluru, Karnataka, India Mervice Infotech Private Limited Full time

    **Job Summary**: Looking for inbound/outbound customer care agents Rotational shift Day/Evening/ Night Male/ Female Fluent in English, Hindi, Kannada, Tamil, Telugu Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...