Customer Service Representative

13 hours ago


Mysuru Karnataka, India unifyCX (GlowTouch) Full time

Job Description:
Exp: 1+ years

Location: Mysore

Work mode: Work from the office

Mode of work: Rotational Shifts

**Key skills required**:
Proficient English; speaking and writing skills.

Ability to handle complex issues

Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition, reflective listening, etc.)

Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.)

Call control (e.g., call direction, transitioning, etc.)
Multi-tasking (e.g., simultaneous screen navigation, talk & type, anticipating upcoming screen/data elements for next item in conversation, etc)
Experience with PC concepts and usage
Experience with Internet and browser concepts and usage
Typing-by-touch skills

**Other Attributes**:
Customer service skills based on interviews and Role Play evaluations.
Able to learn and comprehend fluently in English
Experience with PC learning and self-directed training in English
Review of Agent background check (criminal, relevance, usage, etc.)
Answer inbound calls from Card members and set up/action cases on calls.
Please confirm Inbound agent skill level is reflected in the proposed pricing.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Shift allowance
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9353834576



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