Inbound Customer Service Representative

3 days ago

Bengaluru Karnataka, India Yash Consultant Full time

**Job Description - Executive - Inbound Calling**

**Location - J P Nagar - Banglore**

**Working Days: Monday to Friday**

**Working Hours
- 9.30am - 6.30pm**

**Language - Hindi and Punjabi (mandatory)**

**Key Results**:

- Establishing the trust and relationship with our users
- Taking ownership of the problem and resolving them in a timely manner
- Excellent communication and presentation skills
- Humble and empathetic towards low-income smartphone users to try understand and solve their issues using our product

**Key Activities**:

- Handle a large volume of inbound calls in a timely manner
- Identify the needs of customers, resolve issues, and provide solutions.
- Meet personal targets and work towards meeting team targets.
- Keeping a record of all of the interactions and details of the action taken
- Interact with internal team members to discuss and escalate specific customer queries
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team until issue is resolved
- Proactive approach towards support

**Areas of responsibility**:

- Daily tracker update on calls and messages from different channels
- Average Resolution Time (ART) to be maintained
- Resolve issue as per the Customer Service Agreement and escalate in proper way according to escalation matrix

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you have experience in Outbound or Inbound Calling
- Do you Speak Hindi and Punjabi
- Current CTC
- Expected CTC
- Notice Period
- Current Location

Work Location: In person

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